Chains for Tracks E-commerce Refund Policy
1. Refund Eligibility:
We strive to provide the best products and services. If you are not satisfied with your purchase, you may be eligible for a refund under the following conditions: The product is defective or damaged upon receipt. You received the wrong item. The product does not meet your expectations, and it is returned unused, in its original condition, and in its original packaging.
2. Refund Process:
To initiate a refund, please follow these steps: Contact our customer support team at info@chainsfortracks.com within 5 days of receiving the product. Provide your order number, a clear description of the issue, and any relevant photos. Our customer support team will assess your request and guide you through the return and refund process.
3. Non-Refundable Items:
Certain items are non-refundable
4. Return Shipping:
If your return is approved, we will provide you with instructions on how and where to return the product. You are responsible for paying the shipping costs for returning your item, except in cases where the return is due to our error or a defective product.
5. Processing Time:
Refunds will be processed within 3 days of receiving the returned product. The refund will be issued to the original payment method.
6. Late or Missing Refunds:
If you haven’t received a refund within the specified processing time, please check your bank account. If the refund is still not processed, contact your credit card company or bank. It may take some time before your refund is officially posted.
7. Contact Information:
If you have any questions or concerns about our refund policy, please contact us at info@chainsfortracks.com.
8. Changes to Refund Policy:
We reserve the right to update our refund policy at any time. Any changes will be posted on this page.